Terms & Conditions
These conditions set out the rights, obligations and responsibilities of the Remover (‘we’, ‘us’ or ‘our’) and the Customer (‘you’ or ‘your’). These terms and
conditions can only be changed with the prior written agreement of both the Remover and the Customer. It is important that you read them carefully.
Our quotation is an inclusive price. This includes fixed prices and hourly rates where applicable.
Any claims must be made WITHIN SEVEN DAYS (this is a requirement of insurers) of either their collection by you or delivery by us to their destination, unless you request a reasonable extension which we agree in writing.
We may choose to repair or replace the damaged or lost item. However if we choose to repair the item we will not be liable for depreciation of the item,
In the event that we lose or damage your goods, if we are liable, we will pay you up to a maximum of £50.00 sterling for each item which is lost or damaged, to cover the cost of repairing or replacing that item. Where proof cannot be ascertained we reserve the right to take a reasonable view to put you back in the position we think you were. In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton, box or other container, unless inventory with values is supplied. Boxed items are limited to the box so if you have in excess of £50 in a box you are not properly insured from damage. In this event before you book call the office on 0800 695 7987 so we can provide you with the service your require.
(a) Declare in writing to us the value of the goods being removed (unless you elect for our standard liability which is limited to £50
per item as set out in clause.
(b) Obtain at your own expense all permissions, consents, licences, permits or customs documents required for the removal of the goods.
(c) Be present either personally or through an authorised representative during the collection and delivery process.
(d) Prepare and stabilise all appliances and electronic equipment prior to their removal.
(e) Disconnect all household/garden appliances (e.g. washing machines) and ensure they are clean and dry for safe transportation.
(f) Take reasonable precautions to prevent the unauthorised removal of goods not belonging to you and check to ensure that all your goods are
(g) Provide proper protection for goods
(h) If you have elected to pack yourself then all packing is to be completed by the time of commencement of the move. If this has not happened and it
adds unforeseen time to the move then extra charges will apply pro rata to price quoted. This is calculated by taking the price quoted, dividing it by 8
standard working hours which gives our hourly rate (e.g. £840 ÷ 8 = £105 per hour).
(i) Empty, defrost and clean refrigerators and freezing equipment.
(j) Ensure lamps, lampshades, bulbs, vases, statues, pictures and mirrors are suitably protected for safe transportation.
(k) In addition you must provide us with contact details during the removal process including transit of goods and/or storage to the point of delivery.
We will not be liable for any loss, damage, cost or additional expense that may occur as a result of your failure to fulfil these obligations unless by
reason of our own negligence or breach of contract.
Unless previously agreed by us in writing the following items are excluded from this contract and will not be removed and/or stored:-
(a) Prohibited, stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items such as aerosols, paints and
firearms and/or ammunition. Also gas in any form or bulk liquids including oils, fuels and/or cleaning products.
(b) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or collections of any similar kind.
(c) Any goods likely to encourage vermin or other pests or to cause infestation or contamination.
(d) Perishable items and/or those requiring a controlled environment or refrigerated or frozen food or drink.
(e) Animals, birds, reptiles, fish and plants.
(f) Goods which are dirty, unhygienic and hazardous to health. We accept no liability for refusing to move such goods.
(g) Goods requiring any licence or government consent for export or import or any movement contemplated within the removal.
If we do agree to remove any such goods we will not accept any liability for loss or damage unless we are negligent or in breach of contract. If you submit any such goods without our knowledge we will make them available for your collection and if you do not collect such goods within a reasonable time we reserve the right to take further steps in relation to the disposal of any such goods. You must indemnify us against any additional charges, expenses, , costs or claims incurred by us as a result.
In accepting our quotation, you are agreeing to our terms and conditions.
Each vehicle insured has goods in transit insurance to the value of £30.000 and all claims have a excess of £250.00 (All claims must be made within 7 days of the move)
You must pay our charges on completion of the removal in full on the day of the move. No deposits are required